Terms of service

These terms govern your use of this website and the purchase of any garment from VOYE LONDON. Please read them carefully before placing an order. Nothing in these terms affects your legal rights as a consumer.

The register

Only twenty-two VOYE LONDON garments are made each year. Requesting entry to the register expresses your interest in acquiring one. It does not create an order or a contract, and it places no obligation on you or on us.

Garments are released privately, twice a year. Each available garment is offered to names on the register in the order they were entered, although introductions from existing clients may be offered first. When a garment is offered to you, it is held for five days. If you do not accept within that time, it may be offered to the next name, and your own place on the register is kept. Each person may acquire one garment per release.

Your order

When a garment is offered to you, we will confirm its price and description in writing before you place your order. Your order is an offer to buy the garment. A contract between us is formed only when we accept your order by sending you an order confirmation email.

We may decline an order, for example where a garment is no longer available or where we suspect fraud. If we do, and you have already paid, we will refund you in full promptly.

You must be at least 18 years old to place an order.

Price and payment

The price of each garment is stated in pounds sterling. Delivery within the United Kingdom is included. Payment is taken in full when you place your order, through our secure checkout.

If we discover an error in the price of a garment after you have ordered, we will contact you before accepting your order. You may then confirm at the correct price or cancel for a full refund.

Finalising and delivery

Every garment is cut from a single pattern, in one universal size. Once your order is confirmed, please allow two to three weeks for your garment to be finalised and perfected before dispatch. Delivery is arranged as described in our Delivery policy.

Ownership and responsibility

The garment becomes your responsibility once it has been delivered to you, or to someone you nominate. Ownership passes to you once we have received payment in full.

Cancellation and returns

You may cancel your order within 14 days of delivery, as set out in our Returns policy, which forms part of these terms.

If something is wrong

We are under a legal duty to supply garments that are of satisfactory quality, fit for purpose and as described. Your rights if a garment is faulty are set out in our Returns policy and under the Consumer Rights Act 2015.

Care

Double duchesse silk rewards care. Please follow the care instructions supplied with your garment. We are not responsible for damage caused by washing, cleaning or handling contrary to those instructions, or by ordinary wear and tear.

Our responsibility to you

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence. We are not responsible for loss or damage that is not foreseeable. We supply garments for private use only, and are not responsible for any business losses.

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your legal rights in relation to the garment.

Events outside our control

We are not responsible for delays outside our reasonable control. If such an event affects your order, we will contact you as soon as possible. If the delay is substantial, you may cancel for a full refund.

Intellectual property

All content on this website, including the VOYE LONDON name and wordmark, designs, photography, drawings and text, belongs to us or our licensors. It may not be copied or used without our written permission.

Your privacy

We use your personal information as set out in our Privacy Notice.

Changes to these terms

We may revise these terms from time to time. The terms in force when you place your order will apply to it.

Governing law

These terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of the country where you live.

Contact

If you have any concern, please write to us at admin@voyelondon.com. We will reply personally.