Refund policy

We hope your garment will be kept for many years. Should you change your mind, you may cancel your order and return it to us, as set out below.

Your right to cancel

You may cancel your order for any reason within 14 days, beginning on the day after your garment is delivered. To do so, simply tell us of your decision by writing to admin@voyelondon.com, or by using the model cancellation form below. You do not need to give a reason.

Returning your garment

Once you have told us you wish to cancel, we will reply with the address for your return. Please send the garment back to us within 14 days of telling us.

You are responsible for arranging the return and for its cost. Because the garment remains your responsibility until it reaches us, we strongly recommend a tracked service, insured for the full value of the garment and requiring a signature. Please keep your proof of postage.

Condition

We ask that the garment be returned unworn, unwashed and unaltered, with any tags or seals intact and in its original VOYE LONDON packaging, so that it reaches us exactly as it reached you.

You are, of course, welcome to examine and try on the garment as you would in a boutique. If it has been handled beyond this, for example worn, washed or altered, and its value has been reduced as a result, we may reduce your refund to reflect that loss, as the law permits.

Your refund

We will refund the full price you paid, including delivery, within 14 days of receiving the garment back, or of you providing proof that you have returned it, whichever is sooner. Refunds are made to your original method of payment, without any fee. We do not refund the cost of returning the garment to us.

Exchanges

Every VOYE LONDON garment is cut from a single pattern, in one universal size, so there is no other size or version to exchange it for. Should the garment not be for you, you may return it as set out above. If you would like to know more about the cut before placing your order, please write to admin@voyelondon.com and we will reply personally.

Faulty garments

Your legal rights are not affected by anything on this page. Under the Consumer Rights Act 2015, if your garment is faulty, not as described, or not of satisfactory quality:

  • within 30 days of delivery, you may reject it for a full refund;
  • after 30 days, you may ask us to repair or replace it, and if that is not possible or does not resolve the fault, you may be entitled to a refund or a price reduction;
  • you may bring a claim for up to six years from delivery (five years in Scotland).

If you believe your garment is faulty, please contact us at admin@voyelondon.com before returning it. We will arrange and pay for its collection.

Model cancellation form

(Complete and return this form only if you wish to cancel your order.)

To: VOYE LONDON, admin@voyelondon.com

I hereby give notice that I cancel my contract of sale of the following goods:

Ordered on / received on:
Name:
Address:
Order number:
Signature (only if this form is sent on paper):
Date: